Returns & Exchanges

We want you to love your Case Society Co purchase. If something isn’t quite right, we’re here to help.

30-Day Returns

Changed your mind? Eligible full-price items can be returned for an exchange or store credit within 30 days of delivery.

To be eligible for a change-of-mind return, your item must:

• Be unused and in original condition
• Be returned in its original packaging
• Show no signs of wear, use, damage or alteration

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Refunds are not offered for change-of-mind purchases. Eligible returns will be processed as an exchange or store credit.

Sale, clearance and final sale items are not eligible for change-of-mind returns.

How to Request a Return

Please email hello@casesocietyco.com with your order number, the item you would like to return and your reason for return.

Once we've reviewed your request, our team will provide the return instructions.

Please contact us before sending your return so we can make sure it reaches the right place.

We recommend using a tracked shipping service for your return, as we cannot be responsible for parcels that are lost or damaged on their way back to us.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, incorrect or appears to have a fault, please contact us as soon as possible with your order number and clear photographs showing the issue.

For items that arrive damaged or incorrect, we recommend getting in touch within 7 days of delivery. This helps us investigate any transit or fulfilment issues quickly.

We may ask for additional photographs, information or for the item to be returned so we can properly assess the issue.

If your item is confirmed to be faulty, damaged in transit or incorrectly supplied, we'll work with you to provide an appropriate resolution.

For approved Australian claims, Case Society Co will cover applicable return shipping costs.

For international orders, sending a replacement may not always be possible due to international shipping and customs requirements. Where appropriate, we may instead resolve the issue with a refund or store credit.

Missing Items or Damaged Parcels

If something is missing from your order or your parcel arrives damaged, please contact us within 7 days of delivery.

Please include your order number and clear photographs of the parcel, packaging and shipping label so we can investigate with our warehouse or delivery partner.

Before getting in touch, please check the entire parcel and any protective packaging, as smaller items may sometimes be packed together for protection during transit.

Wear & Product Care

Our products are designed for everyday use; however, all products naturally experience wear over time.

General wear and tear may include:

• Edge or corner wear
• Surface scratches
• Print fading or rubbing
• Marks or surface changes resulting from regular handling

Products may also be affected by exposure to:

• Hand creams
• Sunscreen
• Body oils
• Moisture or liquids
• Cosmetics or skincare products
• Rough or abrasive surfaces

Our products use digital and UV printing processes consistent with industry-standard printing methods.

Due to the nature of the printing process, slight variations in colour, tone, saturation or print appearance may occur between individual production runs. These minor variations are considered normal and are not, on their own, considered a manufacturing defect.

Exposure to oils, lotions, moisture, friction, repeated handling and external surfaces may affect the appearance and longevity of printed finishes over time.

These effects are considered normal product wear and are not manufacturing defects.

We recommend storing your case in the protective pouch provided when not in use to help preserve the print quality and overall condition.

If you're unsure whether something is normal wear or a product fault, please send us some photos and we'll be happy to take a look.

Order Changes & Cancellations

We begin processing orders quickly, so changes or cancellations cannot be guaranteed once an order has been placed.

If you need to change your order or delivery details, please contact us as soon as possible at hello@casesocietyco.com.

Once an order has entered processing or been dispatched, we may be unable to make changes or cancel the order.

Refused, Rejected, Unclaimed & Returned Domestic & International Parcels

Domestic or International parcels may occasionally be refused or rejected by customs or local postal authorities, or returned to sender due to circumstances outside of Case Society Co's control.

This may include parcels that are:

• Refused or rejected by customs or local authorities
• Refused by the recipient
• Left unclaimed or not collected within the required timeframe
• Unable to be delivered due to an incorrect or incomplete address
• Not cleared due to unpaid duties, taxes or customs charges
• Unable to be cleared because required information or action has not been provided by the recipient

If your parcel is being held by customs or a local delivery partner, you are responsible for responding to any requests from the relevant authority or carrier within the required timeframe.

If a parcel is returned to Case Society Co, any refund or store credit will be processed only once the parcel has been received back and assessed by our team.

Original shipping charges are non-refundable. Any return shipping fees, customs charges or other costs charged to Case Society Co as a result of the return may be deducted from the eligible refund or store credit.

If the cost of returning the parcel exceeds the value of the order, the parcel may be abandoned by the carrier and a refund or store credit may not be available.

If you would like a returned parcel to be sent again, a new shipping fee will apply.

If an international parcel is rejected or returned due to an issue attributable to Case Society Co or our shipping documentation, please contact us and we'll work with you to resolve it.

Need Help?

If you have a question about a return, exchange or product concern, please contact us at hello@casesocietyco.com with your order number and our team will be happy to help.