Refund policy

Returns & Exchanges

We want you to love your case — but if something’s not quite right, we’re here to help.

30-Day Policy

You can request an exchange or store credit within 30 days of purchase for full-price items that are unused, in original condition, and in their original packaging.

Return shipping costs are covered by the customer unless the item is confirmed faulty (as outlined in the Damaged or Incorrect Items section).

How to Return or Exchange

Email us at hello@casesocietyco.com with your order number and reason for return. We’ll guide you through the next steps.

Return shipping costs are covered by the customer unless the item is confirmed faulty.

Exchanges & Store Credit

We offer exchanges or store credit — refunds are only issued for defective or incorrect items.

Store credit never expires and can be used anytime.

Please note:
We do not offer refunds for change-of-mind purchases. If you’ve simply changed your mind, you’re welcome to return your item for store credit or an exchange within our 30-day window, provided the item is unused and in its original packaging.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the case, the outer packaging, and the shipping label.

This timeframe allows us to assess whether the issue occurred during transit or relates to a manufacturing fault. Claims made after 7 days cannot be classified as faulty. 

All claims are assessed based on the condition of the item at the time of delivery. Concerns about future wear or how the item may perform over time are not a basis for a faulty claim. 

For confirmed faulty or incorrect domestic orders, we will offer a replacement, refund, or store credit, with the customer's preference taken into account where possible. Return shipping costs will be covered by Case Society Co. for approved claims.

For approved faulty or incorrect international orders, we will offer a refund or store credit only. All international orders are inspected and photographed prior to dispatch to ensure they leave in perfect condition. Replacements are not provided for international orders to avoid customers incurring additional customs duties.

Only one resolution will be provided per approved claim, as determined by Case Society Co. Once a resolution is issued and accepted, the claim is considered closed.

Please note: customs duties, import taxes, VAT, and any related international charges are not included in this policy and cannot be refunded or reimbursed, as these are collected directly by local authorities.

Wear & Use Clarification

Please note that general wear from everyday use typically develops gradually over time and is most commonly seen along edges or corners.

Marks or changes to the surface that appear across the face of the case are usually the result of contact with oils or lotions (such as hand creams, sunscreen, or body oils) and are not considered a manufacturing fault.

Our cases use a digital and UV printing process, which is consistent with Kindle cases across the global market. Contact with oils, lotions, moisture, or rough surfaces can affect the finish of UV-printed products, sometimes more quickly than general wear.

For this reason, items showing signs of use, oil exposure, or general wear and tear are not eligible for a return, replacement, or refund.

We recommend storing your case in the protective pouch provided when not in use to help maintain the integrity and longevity of the print.

International Orders

International orders may be subject to customs duties, VAT, import taxes, or handling fees imposed by the destination country. These charges are determined and collected by local customs authorities and are not included in Case Society Co pricing or shipping fees.

All customs duties, VAT, import taxes, and related charges are non-refundable once paid to local authorities, including in the event of a return, exchange, or refund of the product.

Case Society Co is unable to reimburse or recover these charges under any circumstances, as they are collected directly by third-party government or customs agencies.

Customs, Duties & Returned Parcels

Import duties, VAT, and customs fees are determined by your country and are the buyer’s responsibility. These charges are not included in your order or shipping cost.

If you refuse delivery or do not pay customs charges:

  • Not all parcels return to sender — the parcel remains the buyer’s responsibility

  • You must notify us immediately if your parcel is being returned so we can track it

  • Refunds are only issued if the parcel is successfully returned in its original condition

  • Shipping fees are non-refundable

  • If the parcel does not return, no refund can be issued

  • If the parcel returns and you want it re-sent, a new shipping fee applies

  • Parcels refused due to customs fees do not qualify for store credit

Not Eligible for Return

Used or opened items (unless defective) cannot be returned.

General wear and tear, print rubbing, colour fading, scratches, or damage occurring after use are not considered faults and are not eligible for return, replacement, or refund.
This includes damage caused by moisture, oils (such as sunscreen or lotions), or general daily use.

All fault claims must be assessed in unused, original condition.