We’re always happy to help. Before reaching out, you may find a quicker answer in our FAQ - we’ve covered our most common questions around Kindle sizing, shipping, care and everyday use.

Quick help

• Kindle sizing & compatibility

• Shipping & delivery times

• Care & everyday use

• Returns & exchanges

Our Customer Care team replies within 1–3 business days (Monday–Friday, AEST).

If you’ve just placed an order and need to update sizing or details, please send one message only — our team monitors enquiries closely and will do our best to assist before dispatch.