HELP
Frequently asked.
Everything you might want to know about your case — from sizing to shipping.
Can't find what you need? hello@casesocietyco.com.
General Questions
How often do you restock?
We generally restock every two weeks; however, many designs are produced in limited runs and may not be restocked once sold out. If a style is marked sold out, we recommend signing up for restock notifications or following us on Instagram for updates.
Will sold out styles be restocked?
If a style is marked sold out, we recommend signing up for restock notifications or following us on Instagram for updates.
Do you notify when items are restocked?
Yes - you can sign up for restock notifications directly on the product page. You can also follow us on Instagram for early previews and updates.
How often do you release new designs?
We release new designs weekly or every other week. Follow us on Instagram to catch previews and see new styles before they launch.
Product & Features
Do your cases have an auto wake/sleep feature?
Yes, all of our cases are equipped with auto wake/sleep functionality.
What does a front magnet do?
The front magnet helps keep the case closed and enables the auto wake/sleep function.
What does the back magnet do?
The back magnet helps the cover fold neatly behind your Kindle while reading and supports the hand strap for comfortable one-handed use. When reading in bed, especially at a steep downward angle the cover may shift slightly due to the weight of the device. This is normal for folio-style cases. We've continued to refine our magnet strength over time, whilst all providing a secure hold.
Do your cases have hand straps?
All of our cases include hand straps, front and back magnets for comfortable reading, and auto wake/sleep.
What does the hand strap do?
The hand strap is designed for comfortable one-handed reading, helping you hold your Kindle securely without gripping the edges. It works alongside the back magnet to keep the cover neatly out of the way while reading.
Are your cases water-resistant?
Our cases are water-resistant but not waterproof - avoid submersion or prolonged exposure to moisture.
What features do your Kindle cases include?
What's inside every classic case
- Slim, shockproof shell that guards against scratches, drops and everyday wear
- Comfortable hand strap for one-handed reading on the couch, in bed, on flights or on commutes
- Front and back magnets that keep everything closed and conserve your battery
- Auto sleep/wake function that turns your screen off the moment you close the cover
- Soft inner lining that hugs your device without scratching the screen
- Lightweight build that slips easily into handbags, totes and carry-ons
The Clear Back Stand Case
Now available for the Kindle Paperwhite, Signature Edition and Colorsoft (12th Generation): a version built for reading hands-free. The back is clear, so the design you picked stays exactly where you can see it, and a 360-degree magnetic stand snaps on to prop your Kindle up on a desk, a kitchen bench or a nightstand, then lifts straight off when you'd rather hold it. Same case, same story, one more way to read it.
- Fits Kindle Paperwhite, Signature Edition and Colorsoft, 12th Generation (7.0")
- Front magnet closure with auto sleep/wake, so the screen still turns off when you close the cover
- Clear back shell so the print stays visible (no back magnet on this style)
- 360-degree detachable magnetic stand
- Built-in hand strap
What is the difference between the classic case and the Clear Back Stand Case?
The Clear Back Stand Case closes with a front magnet and has the same auto wake and sleep as our classic cases. The back is a clear shell rather than a magnet, so the design underneath shows through. It comes with a 360-degree detachable magnetic stand for hands-free reading, viewing or typing, plus the same built-in hand strap. It's made for Kindle 12th Generation only: Paperwhite, Signature Edition and Colorsoft, all sharing the one 7.0" size.
What features do your Kobo cases include?
All Kobo cases are designed specifically for each device.
Kobo Libra cases include:
- Integrated hand strap
- Auto wake/sleep front magnet
- Back magnet to keep the cover securely folded while reading
Kobo Clara cases include:
- Integrated hand strap
- Auto wake/sleep front magnet
- Back magnet to keep the cover securely folded while reading
All Kobo cases include a soft interior lining and a shock-absorbing protective shell.
Note: Our designs are refined over time. Newer Kobo case batches from January 29th 2026 include the integrated hand strap and dual (front + back) magnets.
Earlier releases were designed with the same premium protection and finish - this addition was introduced as a small enhancement for an even more seamless reading experience.
Do your cases have a pen holder or pocket?
No, our cases are built purely to protect and dress up your Kindle or Kobo, so there is no pen holder or storage pocket. If you want room for a pen, keys or lip balm alongside your device, our Book Club Pouch is the better fit.
Does my order come with a pouch?
Yes! Every order includes one complimentary pouch to keep your case protected in transit to it's new home & also a little home when you're on the go.
Pouches are selected at random, so unfortunately designs can’t be chosen. And just to clarify - these are our standard protective pouches, not our Book Club pouches.
A little extra gift from us 🤍
Sizing & Fit
How do I choose the correct size?
View our Size Guide for detailed device compatibility.
If you’re unsure, email us and we’re happy to help confirm the right size.
Which case fits my Kindle Paperwhite?
It depends on which generation you have.
- Kindle Paperwhite 11th Gen (6.8") → Paperwhite 11th Gen case
- Kindle Paperwhite 12th Gen (7.0") → Paperwhite / Signature Edition / Colorsoft 12th Gen case
The 12th Gen case also fits the Kindle Paperwhite Signature Edition and Kindle Colorsoft.
The two Paperwhite generations are only millimetres apart, so choosing the exact model matters. The magnets, auto wake and sleep function and overall fit are designed specifically for each generation.
Do you make cases for older Kindles, the Oasis, Voyage, Scribe, or Boox?
Our current range covers five exact sizes: Kindle 11th Gen (6.0"), Kindle Paperwhite 11th Gen (6.8"), Kindle Paperwhite/Signature/Colorsoft 12th Gen (7.0"), Kobo Libra and Kobo Clara.
The Kindle Oasis was part of our range but was discontinued in late 2025, with no restock planned.
We do not currently make cases for the Kindle Voyage, Kindle Scribe or Boox devices: their dimensions and button placement are different enough that we cannot guarantee a proper fit. Never say never on Scribe and Boox though, if the range ever grows to cover them, we will announce it on Instagram.
Where is the cutout on the Kobo Clara case?
The Kobo Clara case is cut to match the power button and USB-C charging port on the Clara 2E, Clara BW and Clara Colour, so you can charge and power the device on without removing the case.
Materials, Care & Everyday Use
What material are your Kindle cases made from?
Our cases are made from premium PU (vegan leather), selected for its soft, elevated finish while remaining lightweight and durable for everyday reading.
How do I care for my case?
Keep your case looking fresh:
- Wipe gently with a soft, dry cloth
- Avoid abrasive surfaces and sharp items
- Store in the protective pouch when not in use
- For best results, avoid handling straight after applying hand cream/sunscreen (or wipe hands first)
Please note: Oils from hands (including sunscreen, lotions, hand creams and body oils) can gradually transfer onto printed finishes with repeated handling. Over time, this may cause the edges and high-touch areas to fade more quickly.
If fading appears on flatter areas (front or back panels), it often indicates the case has come into contact with oils or moisture (for example inside a bag, on a countertop, or after applying skincare/sunscreen). To slow this, we recommend handling with clean, dry hands and storing your case in the protective pouch when not in use.
Because all digitally printed products can show signs of wear depending on use and handling, fingerprints, light marks, rubbing and gradual fading are considered normal wear rather than a manufacturing fault. This is most commonly visible on edges & corners where the case is handled most frequently.
Clear Back Stand Case
The clear back is a shell, not a print, so keep it looking sharp with a soft, dry cloth. If it needs a bit more, a lightly damp cloth works too, just skip solvents and anything abrasive. The magnetic stand detaches for hands-free reading, viewing or typing, and reattaches easily when you're done: keep it somewhere you won't lose it while it's off the case. As with any case, fingerprints, light marks and small scuffs from everyday handling are normal wear, not a fault.
What is considered a manufacturing fault?
A manufacturing fault is a rare issue with the product’s construction that affects how the case functions, for example:
- Stitching or seams separating
- Hardware/strap attachment issues
- A structural issue that prevents the case from fitting or closing as intended
Cosmetic marks, fingerprints, light scuffs, or surface impressions that occur through everyday handling are considered normal wear and aren’t manufacturing faults.
Shipping & Tracking
Where do you ship?
We ship from Queensland, Australia to Australia, New Zealand, the UK, US, Canada and a range of other international destinations.
Simply enter your address at checkout to see if we ship to your location and view the available shipping options and costs.
Please note: We are not currently shipping to the European Union. See the next FAQ for more information.
My tracking hasn’t updated - is this normal?
Yes — this is normal. Tracking updates can pause while parcels clear customs or transfer between couriers. Once the parcel is scanned by the local carrier, updates will resume.
For more detail (including EU customs notes), please see our Shipping Policy.
If you’re unsure at any point, feel free to contact us — we’re always happy to help check it for you.
My order shows as shipped but the tracking hasn't updated?
Once your order ships, you'll get a shipping confirmation with a tracking number, but the first scan can take a little while to appear. Labels are often created just before a parcel is collected, so there can be a short gap before tracking shows movement. You can check your tracking number directly on auspost.com.au. If it's still showing nothing after a few days, email us at hello@casesocietyco.com and we'll take a look.
My delivery is taking longer than expected, what's happening?
Once your parcel leaves our warehouse, Australia Post and their delivery partners carry it the rest of the way, and from the moment it's scanned into their network, transit times sit with the carrier, not us.
Delays can happen within their network, sorting facility issues and peak periods included, and these are outside our control. Give it the full delivery window first (1 to 5 business days for Australia and New Zealand), then check your tracking link. Still concerned? Email hello@casesocietyco.com and we'll chase it with the carrier too.
How much is shipping?
Standard shipping within Australia is $4.95, and express is $7.95. International shipping is calculated at checkout based on your destination: enter your address at checkout and you'll see exactly what's available to you and what it costs before you pay. Rates vary by zone, so there's no single international price we can quote here, checkout is where the real number lives.
Orders & Support
Can I change my order after placing it?
Once an order has been placed, it usually begins processing straight away, so changes may be limited.
If you need to amend something, please email us as soon as possible at hello@casesocietyco.com, and we’ll do our best to help where we can.
How long does processing and delivery take?
Orders are processed within 1 to 2 business days, not counting weekends and public holidays. Please note this is an estimate, we try to get orders out prior to 10am daily and will continue to our best!
Once dispatched, delivery within Australia and New Zealand generally takes 1 to 5 business days. International delivery varies by destination: enter your address at checkout to see the shipping options and estimated timeframe for your location.
It says delivered but I can't find my parcel
Check your tracking first, many carriers leave a safe-drop photo showing exactly where the parcel was left. Then check with people in your household and with neighbours, parcels are sometimes accepted or moved by someone else. If it turns up somewhere unexpected, check the address label on the parcel itself, labels are occasionally damaged in transit, which can send a parcel to the wrong door. Still no luck? Email hello@casesocietyco.com with your order number and we'll help track it down.
Do you sell gift cards?
Yes. Our gift cards are digital and delivered straight to your email, ready to use online.
My discount code isn't working, what do I do?
Welcome codes are single use and cannot be combined with other offers, so if you have used yours before, or you're trying to stack it with something else, that is usually why it's not applying.
Email hello@casesocietyco.com with the code and your order details and we will sort it out for you.
When will you reply to my email?
We aim to reply within 2 to 3 business days, and often sooner. If your question is urgent, let us know in the subject line and we'll do our best to get to it quickly. Email hello@casesocietyco.com and we'll take it from there.
Returns & Exchanges
I ordered the wrong size, what can I do?
Email hello@casesocietyco.com with your order number and we will arrange a size exchange or store credit. If your order has not been dispatched yet, we can usually swap the size before it ships, so the sooner you get in touch the better.
View the full returns policy here
What is your return policy?
You have 30 days from delivery to return a full-price item, provided it is unused and in its original condition and packaging.
Please email hello@casesocietyco.com with your order number before sending anything back. All returns must be approved by us first - please don't send a return without receiving approval.
For change-of-mind returns, we offer an exchange or store credit rather than a refund.
Return postage is the customer's responsibility for change-of-mind returns. If your item arrived faulty or we sent you the wrong item, we'll cover the return postage and make it right.
Please note that sale items and promotional purchases may have different return conditions.
View the full returns policy here
Do you offer refunds for change of mind?
No, so please select carefully. For change-of-mind returns, we offer an exchange or store credit only.
Email hello@casesocietyco.com with your order number and we'll get everything sorted for you.
View the full returns policy here
What if my case arrives faulty or damaged?
Email hello@casesocietyco.com within 7 days of delivery with your order number and clear photos, and we will arrange a replacement or refund. A fault means a genuine issue with how the case is built: stitching or seams coming apart, a problem with the hardware or strap, or a structural issue that stops it closing or fitting properly. Cosmetic marks, fingerprints and light wear from everyday handling are not considered faults.
View the full returns policy here
Collaborations & Stockists
Do you collaborate with artists and creatives?
Yes! We love hearing from artists, illustrators, and content creators whose work aligns with the Case Society Co aesthetic.
For all collaboration, creator, and partnership enquiries, please visit our Work With Us page to apply.