FAQ
Here you’ll find answers to our most common questions about products, sizing, shipping, care and support. If you can’t find what you need below, feel free to reach out at hello@casesocietyco.com.
Product & Features
Do your cases have an auto wake/sleep feature?
Yes, all of our cases are equipped with auto wake/sleep functionality.
Features may vary slightly by model, so please refer to the individual product page for your specific device.
Do your cases have hand straps?
Many of our cases include hand straps, front and back magnets for comfortable reading, and auto wake/sleep.
Note: Kobo Clara cases do not include a hand strap due to their compact size.
Are your cases water-resistant?
Our cases are water-resistant but not waterproof - avoid submersion or prolonged exposure to moisture.
What features do your Kindle cases include?
Kindle cases include:
Kindle case features include:
- Hand strap
- Auto wake/sleep front magnet
- Back magnet (keeps the case open while reading and supports hand-strap use)
- Soft interior lining
- Shock-absorbing protective shell
Please note: Kindle Oasis cases include a hand strap and front magnet only (no back magnet).
What features do your Kobo cases include?
Our Kobo cases are designed specifically for each device.
Kobo Libra cases include:
- Hand strap
- Auto wake/sleep front magnet
(no back magnet)
Kobo Clara cases include:
-Auto wake/sleep front magnet only
(no hand strap or back magnet due to compact size)
All Kobo cases include a soft interior lining and shock-absorbing protective shell.
Sizing & Fit
How do I choose the correct size?
View our Size Guide for detailed device compatibility.
If you’re unsure, email us and we’re happy to help confirm the right size.
Shipping & Tracking
Where do you ship?
We ship worldwide from Queensland, Australia. Shipping options and rates appear at checkout.
My tracking hasn’t updated - is this normal?
Yes, tracking updates can pause while parcels clear customs or move between couriers. If you’re unsure, feel free to contact us and we’re happy to help check it for you.
Care & Maintenance
Care Tips for Your Kindle Case
To keep your case looking its best, avoid contact with oils such as sunscreen, lotions, or body oils and excessive moisture as these may affect the print and cause fading or colour transfer.
When not in use, we recommend storing your case in its protective pouch to help maintain the vibrancy and finish of the print.
Case Society Co is not liable for damage caused by moisture, oils, or general wear and tear, including rubbing or fading. For long-lasting protection, treat your case with care and store it in a safe, dry place.
Orders & Support
Can I change my order after placing it?
Once an order has been placed, it usually begins processing straight away, so changes may be limited.
If you need to amend something, please email us as soon as possible at hello@casesocietyco.com, and we’ll do our best to help where we can.
Collaborations & Stockists
Do you collaborate with artists and creatives?
Yes - we collaborate with a select group of illustrators and creatives whose work aligns with the Case Society Co aesthetic. To enquire, please email hello@casesocietyco.com with your portfolio or social links.
Still need help?
Feel free to email us at hello@casesocietyco.com